Return Policy

RAW RAW (Individual Entrepreneur Vladimir Puchkov), we prioritize customer satisfaction and ensure the highest quality of our products. This Return Policy outlines the terms and conditions for returns and exchanges of products purchased from our website.

1. Products Eligible for Return

Due to the perishable nature of our products, we only accept returns or exchanges under the following conditions:
  • The product was damaged during delivery.
  • The product delivered does not match your order.
  • There are issues with the quality or freshness of the product.

2. Timeframe for Returns

If you wish to request a return or exchange, please contact us within 24 hours of receiving your order. Requests made after this period may not be accepted.

3. Return Process

To initiate a return or exchange:
  1. Contact our customer support team at [Insert Email Address] or tel number: +995 555 64 19 33
  2. Provide your order number, a description of the issue, and, if possible, photographs of the product.
  3. Our team will review your request and provide further instructions.

4. Refunds

  • Refunds will be issued only for approved cases (e.g., incorrect or damaged products).
  • Refunds will be processed to the original payment method within 7 business days after approval.
  • Shipping fees are non-refundable unless the issue was caused by our error.

5. Exchanges

If a product needs to be exchanged due to damage or a delivery error:
  • We will replace the product with the correct item at no additional cost.
  • If the replacement is unavailable, you may choose between a refund or a store credit.

6. Products Not Eligible for Return

We do not accept returns for:
  • Products that have been opened, partially consumed, or improperly stored.
  • Products purchased through third-party vendors.

7. Contact Us

If you have any questions or concerns regarding our Return Policy, please reach out to us:

RAW RAW
Email: [Insert Email Address]
Phone: +995 555 64 19 33

Thank you for choosing RAW RAW! Your satisfaction is our priority, and we are here to assist you with any issues.
Made on
Tilda